Custom Neon FAQs

Customers can start the design process by providing their concept, preferred colors, and any specific artwork or logos they want to incorporate. Our team will work closely with them to bring their vision to life.

Yes, we provide digital proofs of the custom neon sign design for customer approval. This ensures that the final product meets their expectations before moving forward with production.

The production time for custom neon signs typically ranges from 8-10 business days, depending on the complexity of the design. Factors such as the availability of materials and workload may also influence the timeline.

Once the design has been approved and production has started, it becomes challenging to make significant changes. However, minor adjustments may still be possible depending on the stage of production.

While most designs and sizes are feasible, certain intricate or extremely large designs may require additional considerations. Our team will work closely with customers to determine the best approach for their specific design requirements.

The price of a custom neon sign is influenced by factors such as size, complexity of the design, and materials used. Additional costs may include shipping and installation if required.

Yes, we provide free price quotes based on the customer’s design specifications. Simply provide us with the necessary details, and we will generate a quote for your custom neon sign.

We accept various payment methods, including major credit/debit cards and online payment platforms. Payment details and options will be provided during the ordering process.

Yes, a full payment is typically required to initiate the production process for custom neon signs.

The price quote provided includes the cost of the custom neon sign and any applicable taxes. However, customers should consider any potential fees related to shipping, installation, or customization requests that may incur additional charges.

LED Neon Flex is a flexible, bendable, and more lightweight alternative to traditional glass neon signs. It utilizes LED technology and a silicone tube housing, whereas glass neon signs use glass tubing filled with neon or other noble gases.

LED Neon Flex is generally more durable than glass neon signs. The flexible silicone housing of LED Neon Flex is less prone to breakage compared to fragile glass tubes used in traditional neon signs. Additionally, LED Neon Flex is more resistant to environmental factors such as vibration, temperature changes, and moisture.

LED Neon Flex provides greater design flexibility due to its ability to be bent and shaped into various forms and patterns. It allows for intricate and complex designs, while glass neon signs are typically limited to straight lines and curves.

Yes, LED Neon Flex signs are generally more energy-efficient than glass neon signs. LED technology consumes less electricity compared to the high voltage required to power glass neon signs, resulting in lower energy consumption and cost savings.

LED Neon Flex is generally easier to install compared to glass neon signs. LED Neon Flex comes in flexible rolls or pre-formed shapes, allowing for straightforward installation with mounting clips or adhesive. Glass neon signs require careful handling and precise installation by professionals due to their fragility and specific electrical requirements.

All Products sign orders will generally ship within 5 to 7 business days.
If for some reason your order cannot be shipped within the normal time frame, please contact us to check for order status shipping.

All Product signs ship directly from the manufacturer’s warehouse located in California.
Please remember UPS cannot deliver to a PO Box number.

Custom-made neon sign sales are final. It’s important to review and understand the specific return policy before making a purchase, as custom-made items may have different terms compared to standard products.

Custom neon signs are often made to order, so returns based on personal preference or dissatisfaction with the design are not possible. However, if there are quality issues or manufacturing defects, we provide 1-year warranty and fix whatever problem is on the sign.

The warranty for custom neon signs typically covers manufacturing defects and electrical malfunctions within a specified period. It’s important to review the warranty terms and duration provided by the manufacturer to understand the coverage and any limitations or exclusions.

The warranty period for custom neon signs is 1 year for indoor signs and 6 months for OUTDOOR signs.

If you experience an issue covered by the warranty, contact us immediately. We will guide you through the process, which may involve providing details, submitting photos or videos, or returning the sign for inspection and repair or replacement.

Warranty terms may specify certain actions or circumstances that can void the warranty, such as unauthorized modifications, improper installation or usage, or physical damage caused by mishandling. It’s important to follow the manufacturer’s instructions and guidelines to maintain the validity of the warranty.

We do not offer an extended warranty.

Yes, custom neon signs offer the flexibility to request personalized designs. You can email or call us to create a unique design that fits your specific requirements, whether it’s a logo, text, or specific artwork.

Custom neon signs offer a wide range of color options to suit your preferences. Common colors include vibrant hues like red, blue, green, yellow, pink, and white.

Yes, custom neon signs allow you to specify the desired size and shape. You can work with us to determine the dimensions that best fit your intended space or design vision, whether it’s a small compact sign or a large-scale installation.

Custom neon signs can be designed and manufactured for outdoor use, but it’s essential to choose materials and protective measures suitable for outdoor conditions. Weatherproofing and durable enclosures can help ensure the longevity and performance of outdoor custom neon signs.

Custom neon signs typically require professional installation by an electrician or sign installation specialist. They will ensure proper electrical connections, mounting, and any necessary permits or safety considerations to install the sign securely and in compliance with local regulations.

To maintain a custom neon sign, gently dust the sign periodically using a soft cloth or feather duster. Avoid using harsh cleaning chemicals or abrasive materials that may damage the sign. If necessary, consult the manufacturer’s guidelines for specific cleaning instructions.

The primary material used in LED Flex neon signs is a flexible silicone tube. This tube houses the LED lights and provides a durable and weather-resistant covering for the lighting components.

LED Flex neon signs use high-quality, energy-efficient LEDs (Light Emitting Diodes) as the light source. These LEDs are available in different colors and are designed to provide bright and vibrant illumination.

In addition to the silicone tube and LEDs, LED Flex neon signs incorporate other essential components such as resistors, wiring, and connectors. These components ensure proper electrical connections and help regulate the voltage to maintain the optimal performance of the LED lights.

Some LED Flex neon signs may have a clear or UV-resistant protective coating applied to the silicone tube. This coating helps protect the LEDs from dust, moisture, and UV exposure, ensuring the longevity and visual appeal of the sign.

LED Flex neon signs can be mounted using various materials depending on the installation requirements. Common mounting options include aluminum channels, plastic clips, or adhesive backing. These materials provide stability and secure attachment to different surfaces.