No Breakage Guarantee | Warranty Returns
We guarantee all signs to arrive unbroken.
ALL SALES ARE FINAL, CUSTOM SIGN, or SPECIAL COLOR ORDER, ITEMS MAY NOT BE RETURNED FOR REFUND OR EXCHANGE.
RETURNS: Unless ready-made signed returned merchandise must be received within 7 days and are subject to charge a 25% restocking fee. The seller shall receive no Shipping refundable, No returned merchandise without authorization.
Products are covered under the No Breakage Guarantee and Warranty Terms stated below.
No Breakage Guarantee
We have a 100% No-Breakage Guarantee and expect your purchase to arrive in excellent condition. Because of the nature of the product, all sales are considered final and items may not be returned for refund or exchange. Items may be returned for replacement or repair due to delivery breakage or if covered under the warranty policy. Each product comes with a warranty, please see details below.
In order for us to provide the 100% No Breakage Guarantee we need you to follow these guidelines.
- Open your purchase within 24 hours of receiving the package or in front of the delivery person if possible.
- Do not break the inner seal or remove the sign from the inner box before plugging it in and testing the sign for damage. The sign must be returned in its original box if there is a problem.
- Notify us within 24 hours of Delivery if you have any claim related to breakage. Otherwise, we will not be able to honor any claims related to damage during shipping, especially if you have removed the sign from the shipping box.
- We will arrange for a call tag to be issued from UPS to return the sign to the manufacturer for repair or replacement.
- Unauthorized returns will not be accepted.
Warranty Returns
PLEASE KEEP ALL ORIGINAL PACKAGING FOR THE DURATION OF THE WARRANTY PERIOD
All indoor neon signs carry a manufacturer’s 1-year warranty from the date of purchase. The warranty is only valid for products that are returned in their original inner and outer boxes, along with all original packing materials in place. You must contact our customer service department for a Return Authorization Number and approval to return the item. Unauthorized returns will not be accepted.
If the sign fails in the first 30 days from the date of receipt, we will pay the freight to ship the sign back, after 30 days the customer will be responsible for the freight cost using our lower shipping rates. The manufacturer will repair or replace the sign.
Breakage claims must be reported within 24 hours of receipt. Any breakage claim not reported within 24 hours will be resolved by us sending you the replacement parts at your expense.
Shipping FAQ
Products are covered under the NO BREAKAGE GUARANTEE AND WARRANTY.
Shipping
Shipping charge based on size order, ALL Neon Signs and beyond products, but is limited to the Contiguous US (Lower 48) States only. Additionally, UPS applies a surcharge for Rural Route deliveries and you will receive an email for approval of the assessed surcharge before your order is processed. For a shipping rate quote to ALASKA or HAWAII or CANADA, please email us at sales@customneonsygnsus.com and place “Shipping Quote” in the Subject Line.
Shipping FAQ
How long will my order take to ship?
All Products sign orders will generally ship within 5 to 7 business days.
If for some reason your order cannot be shipped within the normal time frame, please contact us to check for order status shipping.
Where will my items be shipped from?
All Product signs ship directly from the manufacturer’s warehouse.
Please remember UPS cannot deliver to a PO Box number.
Please feel free to E-mail sales@customneonsygnsus.com with any questions or special requests
LIMITED LIABILITY
In no event shall the seller be liable for any consequential, special, incidental, punitive, or contingent damages of any nature. In no event shall the seller be liable for any business interruption, loss of anticipated profits, and damage to business or property. The seller’s liability is limited to the purchase price.